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General Overview
Conflict Resolution as a business theme is more important
than ever in today's fast paced world of e-business
and globalization. In this specially designed,
2-day seminar, we will explore various methods,
tools and scenarios for resolving conflict in a variety
of business situations, including project team situations,
the customer relationship, and perhaps the most perplexing
areas of conflict resolution: manager employee relationships
and manager to manager relationships.
Recommended for
Team leaders and members within a team, anyone who
needs to resolve conflicts in the work environment
creatively and professionally.
Content
-
Looking at what is "conflict resolution"
- Improving
listening, communication and mediation skills
- A
look at your conflict resolution style
- Who
is responsible for conflict resolution?
- Understanding
different communication and relating styles
- Looking
at team roles and their potential for conflict
- Conflict
resolution skill set and tools
- Conflict
as a win-win opportunity
- What
works as motivation and what doesn't
Learning
Method
role simulation, discussions, break-out groups,
group brainstorming and team exercises.
Group
size
Maximum number of participants:
10
Fees
€ 1250 + Mwst. / participant
- plus hotel. Ask about our special group rates.
For more information
contact:
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